Return and Exchange Policy


Return/Exchange Period 

Subject to a 15% evaluation and restocking charge, Tetracam will generally accept standard product returns or exchanges up to 90 days after delivery. If evaluation determines that the product returned is missing items or has physical, water, chemical, or electrical damage, additional charges may be assessed. Non standard, special order, and custom products will be handled on a case by case basis. Special order items for which no refunds are available include non-standard Micro-MCA optical filters.

To receive a complete refund for items eligible for return or exchange (less a 15% re-stocking charge), all components of the product from the original purchase must be returned.   

Return/Exchange Procedure

If you are not satisfied with the product that you purchased from Tetracam,  please be sure that it is operating correctly.  Tetracam Technical Support provides easy access to expert advice on all of your Tetracam products. We offer extensive service via e-mail to  

To request for a return or exchange may be initiated by phone or via email through the following procedure:

Step One - Request a Return Authorization number (RMA) via email.  An RMA is required for all returns and exchanges.  You may obtain an RMA number by phoning 818-288-4489 or by sending a Request for RMA number to

Step Two - Ship your product back to Tetracam.  Include the RMA number with the returned product.  Reference  the RMA number when inquiring about your return or exchange.   You may obtain the status for your return or exchange by phoning 818-288-4489 or by sending email to

Other Returns and Exchanges

Return or Exchange requests for products shipped more than 90 days prior to receipt of an RMA request by Tetracam must be evaluated prior to assessing the amount of refund or exchange value due to a customer.  For such returns or exchanges, follow the same procedure as described above.  If the product is still under warranty, there is no change for product evaluation.  If the product is not under warranty, there is a flat charge of $49.95 for evaluation of cameras in the ADC family and a flat charge of $99.95 for evaluation of cameras in the Micro-MCA family.  Charges for evaluation of other products are determined on an individual case basis.